We understand that buying things online doesn’t always go as planned, but don’t worry - we’ve got you covered!

We happily accept returns and exchanges on all items, except when otherwise specified. All items can be returned for an Online Credit Note (e-gift card) within 14 days of receiving your order.

You don't need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us within the 14-day time frame!

All items should be returned to: jac+mooki, 217/87 Gladstone Street, South Melbourne, VIC 3205, Australia.

All items must be sent back in original, unworn condition with all tags attached and free from any marks including makeup and perfume.


  • We do not cover return shipping costs
  • We do not accept refunds for items due to change of mind. If an item is faulty, please return the item (and return slip) to us and our QA team will assess and come back to you with a solution asap!

jac + mooki cannot be liable for changes in colour perception. Whilst every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

If you require further information on a product or our returns policy, please email

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